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face masks

The law may have changed, but in GP surgeries, hospitals, care homes and other health and social care premises the fight against COVID-19 remains.

You must wear a surgical mask when you come to the practice either to drop something off or for an appointment.

Our appointments remain the same with telephone triage and face to face with all the doctors and nurses.    

Help each other stay healthy and stay safe.


booster

NHS Covid Booster Campaign

You will have seen that the highest priority for the NHS is to offer booster COVID jabs to everyone over 18. This is a big challenge as it will require everyone to work even harder and longer than they do now. Winter has always seen a lot more illness and higher demand for services. COVID has made it even harder, and the new Booster campaign makes it impossible for us to maintain normal services. Our phone lines are overwhelmed by the volume of calls we receive, and we kindly ask you to only ring the surgery when it’s essential. That way we can respond to our patients with the highest need. If you have a vaccine query ring the national booking service, not the surgery


To keep our patients safe and prevent our staff from catching COVID or having to self-isolate, we will be doing telephone (or digital) consultations first and then inviting those patients that we need to see face to face into the surgery. In view of the extremely infection nature of this new strain we will be rigorously applying control of infection measures within the practice and ask patients to comply with these requirements.

 

We will do our very best to meet our patients needs but there may be times in the extreme circumstances we are now in that we have to prioritise those in greatest need. Many minor illnesses are self-limiting and do not need a clinical intervention. Patients can often seek help for such conditions from the local pharmacy. Routine care where a patient’s condition is stable may need to be delayed for a while.  


We will always do our best for our patients but ask for your understanding in these most challenging of circumstances.

 

National Data Opt Out

The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in their Review of Data Security, Consent and Opt-Outs.

Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by calling 0300 3035678.

By 30 September 2021 all health and care organisations are required to be compliant with the national data opt-out policy.

Please visit for more information:  NHS Digital Data Opt Out

 

Download a copy of the patient leaflet


Breast Screening


 


One appointment - One problem

Each appointment is only 10 minutes long.  Ten minutes really is not a lot of time, even for just one problem, e.g., 1 minute to get to doctor’s room and sit down, 3 minutes to tell a history, 3-4 minutes to perform a targeted examination, 2 minutes to explain, advise and treat.  There is no time left of the ten minutes to write up notes, fill out forms, dictate referrals or speak to other team members for advice.

Therefore please do not be offended if the doctor asks you to rebook for your other problems. We are working in your best interests in order to keep you safe.

We would always encourage patients to book double appointments if there are multiple problems that need discussing.


 

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